Product specific problems, Dell soundbar problems, Dell™ soundbar problems – Dell E2213H Monitor User Manual

Page 45

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Ensure that the video cable connecting the monitor to the computer is connected properly

and is secure.

Check for bent or broken pins in the video cable connector.

Wrong Color

Picture color not good

Change the Color Setting Mode in the Color Settings OSD to Graphics or Video depending

on the application.

Try different Color Preset Settings in Color Settings OSD. Adjust R/G/B value in Color

Settings OSD if the Color Management is turned Off.

Change the Input Color Format to PC RGB or YPbPr in the Advance Setting OSD.

Image retention from a static

image left on the monitor for

a long period of time

Faint shadow from the static

image displayed appears on

the screen

Use the Power Management feature to turn Off the monitor at all times when not in use(for

more information, see

Power Management Modes

).

Alternatively, use a dynamically changing screensaver.

Product Specific Problems

Specific Symptoms

What You Experience

Possible Solutions

Screen image is too small

Image is centered on screen,

but does not fill entire viewing

area

Reset the monitor to Factory Settings.

Cannot adjust the monitor with

the buttons on the front panel

OSD does not appear on the

screen

Turn Off the monitor, unplug the power cord, plug back, and then turn On the monitor.

No Input Signal when user

controls are pressed

No picture, the LED light is

blue. When you press "up",

"down" or "Menu" key, the

message " No input signal" will

appear.

Check the signal source. Ensure the computer is not in the power saving mode by

moving the mouse or pressing any key on the keyboard.

Check whether the signal cable is plugged in properly. Re-plug the signal cable if

necessary.

Reset the computer or video player.

The picture does not fill the

entire screen

The picture cannot fill the

height or width of the screen

Due to different video formats (aspect ratio) of DVDs, the monitor may display in full

screen.

Run the built-in diagnostics.

NOTE:

When choosing DVI-D mode, the Auto Adjust function is not available.

Dell™ Soundbar Problems

Common Symptoms

What You Experience

Possible Solutions

No sound for system where the

Soundbar draws power from an

AC adapter

No power to Soundbar - the

power indicator is Off

Turn the Power/Volume knob on the Soundbar clockwise to the middle position; check if

the power indicator (blue LED) on the front of the Soundbar is illuminated.

Confirm that the power cable from the Soundbar is plugged into the adapter.

No Sound

Soundbar has power - power

indicator is On

Plug the audio line-in cable into the computer's audio out jack.

Set all volume controls to their maximum and ensure that the mute option is not

enabled.

Play some audio content on the computer (example, audio CD, or MP3).

Turn the Power/Volume knob on the Soundbar clockwise to a higher volume setting.

Clean and reseat the audio line-in plug.

Test the Soundbar using another audio source (For example: portable CD player, MP3

player).

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