If you cannot play a dvd movie – Dell Inspiron 8000 User Manual
Page 35
Solving Problems
35
If you cannot play a music CD or install a program from a CD
HINT:
High-speed CD
drive vibration is normal
and may cause noise. This
noise does not indicate a
defect in the drive or the
CD.
If you cannot play a DVD movie
HINT:
Because of
different worldwide file
types, not all DVD titles
work in all DVD drives.
E
N S U RE
T H AT
W
I ND OW S
RE CO GN I Z ES
T HE
DR I VE
—
Double-click the
My Computer icon. If the CD drive is not listed, perform a full scan with your
antivirus software to check for and remove viruses. Viruses can sometimes
prevent Windows from recognizing the drive.
T
ES T
T H E
D RI VE
W I T H
AN O T H ER
CD—
Insert another CD to eliminate the
possibility that the original CD is defective.
C
LE AN
T H E
DI S C
—
See the
Tell Me How
help file for instructions. To access
help files, see page 26.
A
D JU S T
T HE
W
I N DO W S
V OLU M E
CON T R OL
—
Double-click the yellow
speaker icon in the lower-right corner of your screen. Be sure that the volume is
turned up and that the sound is not muted.
I
F
YO U
H AVE
O NE
CD
I N
T H E
FI XED
O P T I CAL
DR I VE
AN D
ON E
CD
I N
T H E
M E DI A
BAY
—
To identify which CD is not playing:
For Windows 2000, double-click the Softex BayManager icon on the taskbar.
Then click the Storage Devices tab and click Computer to see if the device is
listed. Click OK if both devices are listed. If only one device is listed, remove the
CD from the listed bay and ensure that Windows recognizes the drive.
For Windows Me, double-click the My Computer icon on your desktop. Then
double-click the drive letter of the device the you are verifying.
E
N S U RE
T H AT
W
I ND OW S
RE CO GN I Z ES
T HE
DR I VE
—
Double-click the
My Computer icon. If the DVD drive is not listed, perform a full scan with your
antivirus software to check for and remove viruses. Viruses can sometimes
prevent Windows from recognizing the drive.
T
ES T
T H E
D RI VE
W I T H
AN O T H ER
DVD—
Insert another DVD to eliminate
the possibility that the original DVD is defective.