Dell Precision 350 - Manual (Page 94)

Printer Problems
Serial or Parallel Device Problems
Fill out the Diagnostics Checklist as you complete these checks.
is turned on.
l Ensure that the electrical outlet is working by testing it with another device, such as a lamp.
l Bypass power protection devices, power strips, and power extension cables to verify that the computer turns on.
l Ensure that the main power cable is securely connected to the system board.
l Ensure that the front panel cable is securely connected to the system board.
l If the problem persists, contact Dell .
If the power light is amber and green — The computer is receiving electrical power, but an internal power problem might exist.
l Ensure that the voltage selection switch is set to match the AC power at your location.
l Ensure that the microprocessor power cable is securely connected to the system board.
l If the problem persists, contact Dell .
If the power light is steady amber — The computer is receiving electrical power, but an internal power problem might exist.
l Ensure that the microprocessor power cable is securely connected to the system board.
l If the problem persists, contact Dell .
If the power light is blinking amber — A device might be malfunctioning or incorrectly installed.
l Remove and then reinstall the memory modules.
l Remove and then reinstall any cards.
l Remove and then reinstall the video card, if applicable.
l If the problem persists, contact Dell .
Eliminate interference — Electrical appliances on the same circuit or operating near the computer can cause interference. Other causes of
interference are:
l Power extension cables
l Keyboard and mouse extension cables
l Too many devices on a power strip
l Multiple power strips connected to the same electrical outlet
NOTE: Dell does not cover the printer's warranty. If you need technical assistance for your printer, call the printer's manufacturer. See the printer
documentation for the correct phone number.
Check the printer documentation — See the printer documentation for setup and troubleshooting information.
Ensure that the printer is turned on — See the printer documentation for power button information.
Verify the printer cable connections —
l See the printer documentation for cable connection information.
l Ensure that the printer cables are securely connected to the printer and the computer.
Test the electrical outlet — Ensure that the electrical outlet is working by testing it with another device, such as a lamp.
Verify that the printer is recognized by Windows® —
Windows XP
1. Click the Start button.
2. Click Control Panel.
3. Click Printers and Other Hardware.
4. Click View installed printers or fax printers.
If the printer is listed, right-click the printer icon.
5. Click Properties, and then select the Ports tab. For a parallel printer, ensure that the Print to the following port(s): setting is LPT1
(Printer Port). For a USB printer, ensure that the Print to the following port(s): setting is USB.
Windows 2000
1. Click the Start button, point to Settings, and then click Printers.
If the printer is listed, right-click the printer icon.
2. Click Properties, and then select the Ports tab. For a parallel printer, ensure that the Print to the following port(s): setting is LPT1
(Printer Port). For a USB printer, ensure that the Print to the following port(s): setting is USB.
Reinstall the printer driver — See the printer documentation for instructions.
NOTE: If you are having a problem with a printer, see "Printer Problems."