Appendix a: troubleshooting – Cisco WIRELESS-G WBP54G User Manual

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Appendix A: Troubleshooting
Common Problems and Solutions

Wireless-G Bridge for Phone Adapters

Appendix A: Troubleshooting

This appendix consists of two parts: “Common Problems and Solutions” and “Frequently Asked Questions.” This
appendix provides solutions to problems that may occur during the installation and operation of the Wireless-G
Bridge for Phone Adapters. Read the description below to solve your problems. If you can't find an answer here,
check the Linksys website at

Common Problems and Solutions

1. The Setup Wizard cannot detect the Wireless-G Bridge for Phone Adapters.

The Bridge cannot be configured over the wireless network. Confirm that the Bridge is properly connected to
your network router or PC running the Setup Wizard. Make sure the Ethernet network cable is securely
connected and the Ethernet LED should be solidly lit or flashing.

2. The speed of the wireless connection is very slow.

If there is significant traffic (“noise”) in your wireless environment, then the speed will drop. Make sure you
have a clear line of sight between your wireless devices. Also, some electrical and electronic devices
generate interference. You can often locate these by checking wireless data transmission speeds by powering
on and off a different device, one at a time.

3. The Linksys phone adapter or IP phone connected to the Bridge does not have a valid IP address.

This problem does not involve the Bridge (the Bridge only provides a connection between the wireless
network and the phone adapter or IP phone). Make sure the phone adapter or IP phone has been configured
properly, so that it is assigned a valid IP address. (The Bridge does not have its own IP address.)

4. The Setup Wizard reported that the Bridge has successfully connected to the wireless network;

however, the wireless connection does not seem to be working.
There may be an error with the Bridge’s security settings. Make sure you have written down the correct
settings for your wireless network. Then run the Setup Wizard for the Bridge. Check the following:

If your wireless network has its security enabled, make sure the WEP key and other settings you entered
during the Bridge’s Setup Wizard are correct.

If your wireless network has its security disabled, make sure no WEP key or other security setting was
entered during the Bridge’s Setup Wizard.