COBY electronic MP-C351 - Manual (Page 29)

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TROUBLESHOOTING
If you have a problem with this player, please read the troubleshooting guide below and check
our website at www.cobyusa.com for Frequently Asked Questions (FAQs) and firmware updates.
If these resources do not resolve the problem, please contact Technical Support.
The player does not turn on.
Ensure that the batteries are inserted correctly and are not dead, or that the player is operat-
ing on AC power.
I cannot transfer files to the player.
Ensure that your computer is running a supported operating system.
If you are running Microsoft Windows 98 SE, ensure that the USB driver has been properly
installed.
Ensure that the supplied USB cable is securely attached to the player and the PC, or try using
another USB cable.
If you have connected the player through a USB hub, try connecting the player directly to
your computer.
Ensure that the player’s memory capacity is not full.
The buttons do not work.
Ensure that the batteries are inserted correctly and are not dead, or that the player is operat-
ing on AC power.
The sound quality of the music is poor.
Try playing the file on your computer. If the sound quality is still poor, try downloading the file
again or re-encoding the file yourself.
Ensure that the bit rate of the file is not too low. The higher the bit rate of the file, the better it
will sound. For MP3s, the mimimum recommended bitrate is 128kbps; for WMAs, the mini-
mum recommended bitrate is 96kbps.
There is something wrong with the LCD diplay.
Ensure that the batteries are inserted correctly and are not dead, or that the player is operat-
ing on AC power.
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COBY Electronics Technical Support
Hours: Monday to Friday, 8:00 AM–11:00 PM EST
Saturday and Sunday, 9:00 AM–5:30 PM EST
Email: [email protected]
Phone: 800-681-2629 or 800-727-3592 or 718-416-3197
Web:
www.cobyusa.com