Getting help – Cabletron Systems SWPIM-BRI User Manual
Page 19
Introduction
SWPIM-BRI Installation Guide
xvii
GETTING HELP
For additional support related to this device or document, contact
Cabletron Systems using one of the following methods:
Before calling Cabletron Systems, have the following information
ready:
•
Your Cabletron Systems service contract number
•
A description of the failure
•
A description of any action(s) already taken to resolve the problem
(e.g., changing mode switches, rebooting the unit, etc.)
•
The serial and revision numbers of all involved Cabletron Systems
products in the network
•
A description of your network environment (layout, cable type, etc.)
•
Network load and frame size at the time of trouble (if known)
•
The device history (i.e., have you returned the device before, is this a
recurring problem, etc.)
•
Any previous Return Material Authorization (RMA) numbers
World Wide Web
Phone
(603) 332-9400
Internet mail
FTP
ftp://ftp.cabletron.com/
Login
anonymous
Password
your email address
To send comments or suggestions concerning this document, contact the
Cabletron Systems Technical Writing Department via the following
email address:
Make sure to include the document Part Number in the email message.