B.1 returning defective merchandise – Kontron AM4320 User Manual

Page 29

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B-2

AM4320

www.kontron.com

B.1

Returning Defective Merchandise

Before returning any merchandise please do one of the following:

• Call

1 Call our Technical Support department in North America at (450) 437-5682 and in EMEA at +49

(0) 8341 803 333. Make sure you have the following on hand: our Invoice #, your Purchase Order
#, and the Serial Number of the defective unit.

2 Provide the serial number found on the back of the unit and explain the nature of your problem

to a service technician.

3 The technician will instruct you on the return procedure if the problem cannot be solved over

the telephone.

4 Make sure you receive an RMA # from our Technical Support before returning any merchandise.

• E-mail

1 Send us an e-mail at:

[email protected]

in North America and at:

[email protected]

in EMEA. In the e-mail, you must include your name,

your company name, your address, full shipping/billing address, your phone number, along
with the information of the defective unit: our Invoice #, your Purchase Order #, and the Serial
Number.

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