Rice Lake CRS-Certificate Retrieval System - Manual (Page 25)

Certificate Retrieval System User’s Guide - Frequently Asked Questions 21
7.6 Should I install PocketCRS on the
device?
It is recommend to install PocketCRS on the actual
device. This way if the flash memory card is removed
or damaged you can replace it and still run the
software without having to reinstall.
7.7 What are the differences between
the cert delivery preferences?
When creating or editing a company there are four
options for certificate delivery. Use the table below to
select the best method.
7.8 How do I get scale comments to
show on the PDA for the technician
to see?
To view comments,
1. Select the scale on the PDA.
2. At the bottom of the screen tap View Cert,
and then tap Previous Calibration.
3. On the lower left corner of the PDA screen,
tap View.
Comments is one of the sections that can be
viewed. This will require comments to have
been entered during the previous calibration.
4. To exit, tap OK at the top right corner of the
screen.
NOTE: You cannot flag comments to alert the technician.
7.9 Why is nothing listed in the Last
Cert column?
This column is populated with the date that the scale
was last calibrated. If a scale has been calibrated but
not yet uploaded to the server, and All Scales or
Calibrated Scales is selected from the View menu,
then this column will be populated. In all other
situations it will be empty.
7.10 How do I add another selection
under the Equipment Condition?
To add scale conditions,
1. Select Device Types under Admin on the
navigation bar.
2. Select the scale type and point and click the
Edit hyperlink.
3. Enter condition name.
4. When finished click the Add Condition
button.
7.11 Why are my history certificates
showing an incorrect unit of
measure?
After we changed the unit of measure from lb to kg on
a customer’s scale and we view the previous certs it
shows them in kg.
The reason is that there wasn’t any history for these
scales. So, upon viewing of the cert, it used today’s
data to generate. If that was the case, change the scale
back to lb, regenerating the historical certs, and then
change the scale to kg.
Email CRS will use the email address
provided in the company information
page to deliver an actual PDF copy of
the certificate.
Download CRS will use the email address
provided in the company information
page to send a link to have the
customer log on and download their
own certs. This option saves on email
inbox storage space.
Paper Copy CRS will use the email address for the
dealer (provided on the Dealer
Information Page), to email you a
reminder to print off their certs, and
mail them out.
None Default. No notification is sent.