Sage Smart Scoop BCI600UK - Manual (Page 21)

20
PAge heAder..... troUBleSHootIng
ProBlem eaSy SolUtIon
Ice cream won’t
freeze • START | PAUSE button needs to be pressed.
• Alcohol in ice cream? Added too much or too soon.
• Ensure that there is adequate ventilation around the ice cream
maker. We recommend leaving at least 15cm between the ice
cream machine and adjacent hard surfaces.
Paddle won’t move • Paddle won’t move if the pre cool function is selected for the
first 5 minutes.
• Check to see if centre spindle is inserted correctly into
plastic paddle; if the centre spindle is not moving then there
maybe an issue with the machine - Call Sage™ by Heston
Blumenthal‰ customer service.
lid will not lock
into position • Paddle and bowl are not positioned properly – make sure
the handle of the bowl sits within the grooves and paddle is
inserted properly.
frozen dessert not
frozen in allocated
time • Dessert mixture was too warm when placed in the ice cream
bowl for time allocated in manual setting.
• Different ingredients and quantities will effect freezing time.
Allow for more time if using ingredients like eggs/alcohol.
Can’t remove
bowl insert after
churning • Ingredients may have spilt over the side of the bowl and into
the chamber. Turn the machine off and let stand for 10–20
minutes to defrost the ice cream. Then remove bowl and wipe
the interior chamber of the ice cream machine.
How do I make soft
serve ice cream? • The frozen desserts on the hardness indicator bar are only there as
a guide. Try making your soft serve on the sorbet setting. You can
turn the hardness back up if the ice cream is not hard enough.
I want my ice
cream even harder! • Remove ice cream from ice cream bowl, place in another air-
tight container and place in freezer for a further 1–2 hours or
until desired hardness is achieved.
Can I put my mix-
ins into the custard
base?
• Put your mix-ins at the end when prompted.
Note: Often ingredients such as fruits may disintegrate
during the churning process if added to early.