Snow Joe iON8PS 40-Volt Cordless 8-Inch Pole Chain Saw - Manual (Page 20)

20
Troubleshooting
Troubleshooting Tips
Most difficulties are easy to fix. Consult the troubleshooting table for common problems and their solutions. If you continue to
experience problems or need repairs beyond these minor adjustments, please call 1-866-SNOWJOE (1-866-766-9563)
for assistance.
m
WARNING! Always remove the battery before performing any adjustments, maintenance or repairs to your cordless
pole chain saw.
The motor does not start
when you switch it on
• No battery or not
inserted correctly
• No battery or not
inserted correctly
• Difficult operating
conditions absorbing
more current
• Dirty contacts
• No power supply to
battery charger
• Battery exhausted
• Battery exhausted
• Defective battery charger
The motor stops
during operation
Reduced battery
power reserve
The battery charger does
not charge the battery
(green indicator light on)
The battery charger does
not charge the battery
(no red led on)
• Make sure that the battery is properly inserted
• Make sure that the battery is properly inserted
• Optimize use
• Clean contacts
• Check that the plug is properly inserted and that
the socket receives power
• Check charge status and recharge the battery
• Check charge status and recharge the battery
• Replace with original spare part
Fault Possible Cause Remedy
Support
If your Sun Joe ® iON8PS cordless pole chain saw requires
service or maintenance, please call 1-866-SNOWJOE
(1-866-766-9563) for assistance.
Model and Serial Numbers
When contacting the company, reordering parts or arranging
service from an authorized dealer, you will need to provide the
model and serial numbers, which can be found on the decal
located on the housing of the unit. Copy these numbers into
the space provided below.
Record the following numbers from the housing or handle of your
new product:
i O N 8 P S
Model #:
Serial #: