Canon MF6500 - Manual (Page 63)

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3-2
Introduction
Scanning a
Document
Troubleshooting
Appendix
Table of Contents
Index
Scanning Problems
Cannot scan a document.
Q Is there anything displayed in the LCD?
A If nothing is displayed in the LCD, see Chapter 7,
“Troubleshooting,” in the Advanced Guide.
Q Is the Error indicator blinking?
A If the Error indicator is blinking, see Chapter 7,
“Troubleshooting,” in the Advanced Guide.
Q Is the document placed correctly?
A Remove the document and place it on the platen
glass or in the ADF correctly. (See Chapter 2,
“Document Handling,” in the Basic Guide.)
Q Is your computer working properly?
A Restart your computer.
Q Is a USB hub or repeater working properly?
A When using a USB hub or repeater, try connecting
a USB cable directly to the computer to check if it
works properly. If you can scan the document
successfully after connecting a USB cable directly
to the computer, check your USB hub or repeater if
it is working properly.
Q Are you using a USB 2.0-compatible USB hub?
A If you connect the machine to a USB 2.0-equipped
computer using a USB 2.0-compatible USB hub,
you may not be able to scan. In this case, connect
a USB cable directly to the computer.