myCharge Peak 6000 RFAM-0166 User Manual
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Section IX: Troubleshooting
My device is not charging: Confirm that your device is
properly connected to the appropriate connector and
the Peak itself has energy (by pressing the level check
button). LEDs indicate how much energy is available for
use. If you use your own cable to charge through the
USB port and your device isn't charging, press and
hold the multifunction button for 3 seconds to turn the
Peak off and on again. If multiple devices are connected,
disconnect them and connect only the device that is not
charging. Automatic load balancing charges devices in
priority of Apple 30-pin connector, USB port, followed by
Micro-USB connector. If the multiple devices need more
power than Peak has available, some devices may not
begin to charge until others finish charging.
Not all mobile devices are the same in the way they
charge. Some, namely Samsung Galaxy tablets, require a
proprietary USB port and will not charge from your Peak.
My device doesn’t sync with iTunes: Refer to Section V:
Syncing.
I don’t want the voice or tone function on: Refer to
Section VI: Sound Modes.
For additional troubleshooting information and device
compatibility, please visit: www.mycharge.com
myCharge Service Center
Telephone: (888) 251-2026
Hours: 24/7
E-mail: [email protected]