Axesstel MV400 - Manual (Page 51)

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• If you are still unable to access the Internet after verifying these
settings, please contact your Service Provider Technical Support.
Problem:
• The Install software completed installation, but my web browser
doesn’t work.
• I am unable to connect to the Internet. The Modem’s “Signal” light is
on and the “Connect” light is on.
Solution:
If the “Signal” light is on, and the “Connect” light is on, but you are unable to
access the Internet, there may be third-party firewall software installed on
the computer attempting to access the Internet. Examples of third-party
firewall software are ZoneAlarm, BlackICE PC Protection, McAfee Personal
Firewall, and Norton Personal Firewall.
If you do have firewall software installed on your computer, please make
sure that you properly configure it. You can determine if the firewall software
is preventing Internet access by temporarily turning it off. If, while the
firewall is disabled and Internet access works properly, you will need to
change the firewall settings to function properly when it is turned on.
Please refer to the instructions provided by the publisher of your firewall
software for instructions on configuring the firewall to allow Internet access.
If you are still unable to access the Internet after disabling any firewall
software, please contact your Service Provider Technical Support.
Problem:
I can’t connect to the Internet wirelessly from my computer but it works if I
use the Ethernet cable.
Solution:
If you are unable to connect to the Internet from a wireless computer,
please do the following:
1. Look at the lights on your Modem. Your Modem’s lights should be as
follows:
• The “Power” light should be on.