CANOGA PERKINS 2461 E1 Modem - Manual (Page 53)

EdgeAccess Universal Chassis System
2461 Modem User Manual 6-3
6.4.2 Repeated Resets
If the modem resets by itself, it could be because of a Watchdog condition. If it resets repeatedly,
contact Canoga Perkins, Technical Support.
6.4.3 ELIM switched with OLIM
If the ELIM is in the OLIM designated slot and vice versa, the LEDs on the module face plate
will not light up. Please refer to the Configuration Error line of the System Alarms screen to
verify the following and take corrective action by switching them around.
• ELIM slot: The module in the ELIM slot is not an ELIM
• OLIM slot: The module in the OLIM slot is not an OLIM
6.4.4 Wrong ELIM or OLIM
While it is acceptable to have different ELIM/OLIMs at each end for certain applications, the
modem will recognize unacceptable ELIM/OLIM configurations. Please refer to the
Configuration Error line of the System Alarms screen to verify the following and take corrective
action to replace the incompatible module.
• ELIM type: The ELIM model or type is not correct for the current configuration.
• OLIM type: The OLIM model or type is not correct for the current configuration
An incompatible ELIM interface will also be reported as an error in the ELIM Model line of the
Hardware Configuration screen. You may also refer to this screen for verification.
6.4.5 Software Version Incompatibility
Both local, remote, and redundant modems must have the same Software Version. If they are
different, errors may result. This can be verified in two screens. The Configuration Error line of
the System Alarms screen will read "OS". Also refer to the Software Upgrade screen where the
actual software versions for both modems will be displayed. If software incompatibility is
detected between modems in the same configuration (domain), proceed to Chapter 8 of this
manual, Upgrading the Modem Software, and update the modems with the same software
versions.
6.4.6 Data Not Transmitting
If the Configuration Error line of the System Alarms screen reads "Setup," look for discrepancies
in the Redundancy Mode in the Functional Configuration screen, and correct. Also in the
Diagnostic Screen, make sure the Loopback Control Modes are set the same (and Loopback is set
to Norm) on both the local and remote modems.