Panasonic KX-P2023 - Manual (Page 58)

Troubleshooting
Most problems associated with the printer can be traced to improper setup, installation, or cabling.
The following table 5.1 will assist the user in identifying and correcting some of the more common
problems. If you need additional help, contact the store from which the unit was purchased.
5'
(D
3
0)
3
o
(D
o
c
£
<D
U)
o
a
3
(O
Symptom Possible Cause Probable Solution
Ink smears Head gap lever is not in the
proper position
Move the lever toward the lower
position (+) until ink doesn’t
smear (ns* P. 11)
Printout is faint Head gap lever is not in proper
position
Set the lever to the proper
position { CS" P. 11)
Head moves but does not print Ribbon is not installed correctly Re-insert ribbon (03=* P. 14-16)
Head gap lever is not in proper
position
Set the lever to the proper
position (OS’ P. 11)
Printer does not power up No AC power Check power cord { c®* P. 13)
Power is on but printer does not
print
Printer is not ON LINE Press ON LINE switch
Interface cable is not properly
connected
Secure connection ( P. 13)
Out of paper Install new paper
(0®* P. 19-23)
Printhead has become
overheated
Allow the printhead some time to
cool down. The printer will
automatically resume printing
Carriage stops moving, all
indicators start blinking Path of printhead is blocked Clear the path, turn the power
off, then back on to resume
printing
Paper wrinkles when using
tractor feed
No reverse tension on paper Set paper supply lower than
printer
Printer can't load single sheet in
Friction mode Cut Sheet Feeder is Enable Set Cut Sheet Feeder to Disable
when not using the Cut Sheet
Feeder ( P. 28-35)
Cut Sheet Feeder does not work Cut Sheet Feeder is Disable Set Cut Sheet Feeder to Enable
{P. 28-35)
Unexpected characters appear
in printing
Emulation is set incorrectly Check printer driver of your
software package and set
emulation accordingly
(P. 28-35)
KX-P44 (buffer chip) is installed
but cannot download
Download is Disable Set Download to Enable
(13= P.28-32)
Printout is double-spaced Auto LF is ON Set Auto LF to OFF
(13= P. 28-35)
Keeps printing on the same line Computer is not sending a LF
command Set Auto LF to ON
(13= P. 28-35)
Wrong character set printed Wrong character set selected Set the character set as required
(13= P. 28-32)
Table 5.1 Troubleshooting
58