Receiving acd calls 13, Placing outgoing calls 13, Receiving acd calls placing outgoing calls – Vertical Communications Scout Telephone User Manual
Page 17: Receiving acd calls, Placing outgoing calls
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When the agent answers, you will either be connected to the agent
and the caller, or just the agent (at the agent’s discretion). The
agent has the option to transfer the call to you, or disconnect you
from the conversation. While connected to this call, your display
will be as follows.
Indicates the name of the agent requesting help.
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To disconnect from the conversation, press Qt (quit).
Receiving ACD Calls
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When you sign into the QuickQ, you can choose to accept ACD
calls, but you cannot transfer a call into any ACD queue.
However, you can transfer a call to any individual agent using the
agent’s intercom number. Please refer to the Agent’s User Guide
for details on receiving ACD calls.
Placing Outgoing Calls
•
Select an outgoing line and dial the number. Please refer to the
Agent’s User Guide for details on placing outgoing calls.
Supervisor’s User Guide for the Scout Telephone
13
QuickQ
GCA70-345
Agnt 101
Line Name
Qt