Kofax Communication Server 9.1.1 - Manual (Page 5)

TC/VoiceLink2 Version 1.02.02 voicelink2_user_10202.doc
© Copyright Kofax, Inc. All information is subject to change without notice. 5
If you use plain text or user properties, the TC/VoiceLink2 will try to replace so-called placeholders with
their actual value.
Placeholders are strings which start and end with a “$”, e.g. $body.text$. If the TC/VoiceLink2 finds such a
placeholder, it will try to resolve it. If it is not possible to resolve it, the message cannot be sent.
3.) Directly specifying the URL of the VoiceXML to use:
http://some.server.com/index.vxml
Here, the TC/VoiceLink2 will use the VoiceXML from the specified URL.
Learn more about this topic from t he chapters “The Transformation of a Message” and “User Properties” in
your administrator’s Voice Platform Manual.
3.2 How Can I Send a Message?
First you have to know how to address a message for the TC/VoiceLink2.
In general, 3 things are important:
1) The recipient’s telephone number
2) The send options
3) The service
3.2.1 Telephone Number of the Recipient
The recipient’s telephone number must not contain any non-numerical characters like “/” or “+”,
e .g.: “0043123444” instead of “+43 1/234-44”.
3.2.2 Send Options v1
The send options tell the TC/VoiceLink2 the language of the message and which dialogs are to be played.
The send options are written in < > at the beginning of the telephone number. This may look like the
following example:
<EN-01>123456
EN = the language. For default there are two languages define d: “EN” for English, and “DE” for German.
- = a separator.
01 = the dialogs. By setting one of the two digits to 1 or 0 , you can turn the corresponding dialog on and
off. The first digit means the dialog: “If you want to hear the message…” The second dialog asks if the
recipient wants to accept, reject or replay the message.
123456 = the telephone number.