Frequently asked questions – Kofax Front-Office Server 2.7 User Manual
Page 10
Kofax Front-Office Server Configuration Guide for FileNet P8 Platform 3.5.2
10
Kofax, Inc.
panel, create and deploy shortcuts with Kofax Front-Office Server Web Client and Kofax Front-
Office Server Administration Console. Refer to the Help for these applications for information.
Frequently Asked Questions
If the software does not work correctly, or if you have questions about how the software operates,
refer to the information in this section. You can find additional information and software updates
on the Kofax Web site.
Why does FileNet not display as a destination type in Kofax Front-Office Server Web Client
and Kofax Front-Office Server Administration Console?
Check the following:
Make sure you have performed the procedures shown in
Configuring Kofax Front-Office Server on page 9
Enable the FileNet destination type in Kofax Front-Office Server Administration
Console.
Refresh the browser window.
Why am I unable to connect to the FileNet system?
Check the following:
Make sure that the WcmApiConfig.properties file refers to the correct URLs for the
Content Engine, and there are no extra spaces at the end of each line.
Make sure that the httpd.conf file contains references to Listener.dll and mod_cja.dll.
Refer to
Verifying the FileNet Web Server Configuration on page 6
.
My document class does not appear under FileNet. What do I do?
Make sure that you have done the following:
Created a folder with exactly the same name as the document class.
Granted permissions to users.
Class names must not include the separator string (||) and invalid characters (/ \ < > *).
An index field does not appear with the others. What happened?
The index field was set as an Object or Binary data type. Change it to another data type.
When Kofax Front-Office Server Web Client attempts to retrieve the index fields for one of the
FileNet destinations, an error indicates that index fields cannot be retrieved. This error does not
occur with other FileNet destinations. What is the problem?
The destination has a required index field that was set to an Object or Binary data type.
Change the required field to another type.
How do I send documents to a destination from the MFP?
Create shortcuts in Kofax Front-Office Server Administration Console and Kofax Front-Office
Server Web Client. Shortcuts created with Kofax Front-Office Server Administration Console
are available to all users of an MFP. Users can create their own shortcuts with Kofax Front-
Office Server Web Client.