Kofax Document Exchange Server 2.5 - Manual (Page 11)

Kofax Document Exchange Server Administrator’s Guide for Fujitsu Network Scanners
Kofax, Inc. 7
the server. The application polls the server every ten minutes, so changes may take a while to
appear on the Fujitsu network scanner.
Removing the Kofax Document Exchange Server Application
You can remove the Kofax Document Exchange Server application when needed. The network
scanner is restarted automatically when the application is removed.
X To remove the Kofax Document Exchange Server application
1 On your computer, on the Programs menu, select fi-scanner and then fi Network Scanner
Admin Tool.
2 In the “Connect to” window, enter the IP address or name of the network scanner. Then,
click Connect.
3 When prompted, enter the administrator user name and password for the network
scanner. Then, click Login.
4
Select Maintenance on the top menu.
5
Select Add-in Manager on the left side menu.
6
Click Uninstall.
7 When prompted, click OK to remove the Kofax Document Exchange Server application
and restart the network scanner.
Frequently Asked Questions
If the buttons on the touch panel do not deploy successfully, or if you have questions about how
the software operates, refer to the information in this section. You can find additional information
and software updates on the Kofax Web site.
Clicking Discover does not find the network scanner. What happened?
Because automatic discovery of Fujitsu network scanners on the network is not yet available,
you need to add the network scanner manually. For instructions, refer to the Kofax
Administration Console Help.
Why am I unable to add network scanners?
There may not be enough available licenses to support the network scanners you want to add.
Remove network scanners from the DES Devices tab or purchase a license that supports
additional devices.
Why am I unable to send documents to a destination from the network scanner?
For global shortcuts, make sure that you have established credentials with the destination
type in Kofax Administration Console.
Documents may also fail to be sent if the data that was entered in the index fields is invalid.
Make sure that you have entered information for all required index fields and that all
information is correct.
How long does it take for shortcuts to be deployed on the network scanner?
The shortcuts should display shortly after you deploy the profile from Kofax Administration
Console. There may be a short delay depending on network traffic and the frequency that the