Kofax Document Exchange Server 2.5 - Manual (Page 12)

Kofax Document Exchange Server Administrator’s Guide for Fujitsu Network Scanners
8 Kofax, Inc.
network scanner refreshes. If the shortcuts do not display after a long period, make sure that
the network scanner is connected to the network.
Why do I get a “connection error” when deploying profiles?
Make sure the network scanner is turned on and verify network communication (for example,
ping the network scanner).
Technical Support
For additional technical information about Kofax products, visit the Kofax Web site at
www.kofax.com and select an appropriate option from the Support menu. The Kofax Support
pages provide product-specific information, such as current revision levels, the latest drivers and
software patches, online documentation and user manuals, updates to product release notes (if
any), technical tips, and an extensive searchable knowledgebase.
The Kofax Web site also contains information that describes support options for Kofax products.
Please review the site for details about the available support options.
If you need to contact Kofax Technical Support, please have the following information available:
„
Kofax Document Exchange Server software version and build number
„
Operating system and service pack version
„
MFP or scanner make and model
„
Kofax Document Scan Server version
„
Destination type name, version, and configuration
„
Special/custom configuration or integration information