AltiGen IP 710 - Manual (Page 43)

Appendix A
IP 710 Manual
35
Image update failed. If
setting Boot Download
to Yes, after the phone
reboots and if the setting
still says Yes, the boot
failed.
• Check the IP 710 phone’s IP address, network,
default gateway settings.
• Check the network connection.
• Check the TFTP server IP address and make sure the
TFTP server is running.
• PING from the TFTP server to the IP 710.
IP phone registered then
goes back to Basic mode
• Check network connectivity by pinging from
AltiServ to the IP phone.
• Check if IP Phone Service is running.
• Check if there is a duplicate IP address by
unplugging the Ethernet cable on the IP phone, then
pinging the IP 710 phone’s IP address.
• Check the extension’s IP address in AltiAdmin to
find out if another user is trying to log in using the
same extension number.
• Use
#27 then Enter to log in again and see if the
problem persists.
No IP Address
• Check if DHCP is enabled. If YES, check network
connection. If NO, verify your DHCP server is
correctly configured.
• Check if IP 710 phone’s IP address is configured.
One way connection
• Make sure firewall setting has all the TCP/UDP
ports required by AltiWare opened.
• If NAT is used, make sure NAT is enabled and NAT
address is set up correctly.
Phone does not show
anything on LCD display • Check the power source to be sure the IP 710 phone
is receiving power.
Problem/Symptom Solution