Route by query result – AltiGen MAXCS 7.0 Update 1 Adv Call Router User Manual

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Route By Query Result

20 Advanced Call Router Manual

Route By Query Result

In MaxCS 7.0 Update 1, the routing target information can be retrieved from
the database record. This means that customers need to create (and
maintain) far fewer rules to process calls.

To accomplish this, rules now have an additional Target action, Route by
Query Result
, as shown in the following figure.

Some additional fields will need to be configured in the Data Source panel
when using this Target action.

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