Route by query results limitation – AltiGen MAXCS 7.0 Update 1 Adv Call Router User Manual
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Advanced Call Router
Advanced Call Router Manual 27
The call router data source could be configured as follows:
1
– Use "routetable" in the Match Conditions list. Advanced Call Router will
search IVR data from this table.
2
– Use "agenttable" in the Data Retrieve from User Database list. This
specifies the data to be retrieved from the second table.
3
– Enter additional search criteria in the "Where" clause. This will be used
to link AgentTable with RouteTable.
Note:
You can also create a view, to make the SQL query simpler.
Route by Query Results Limitation
When using Route by Query Result, multiple match conditions (IVR data,
caller ID, DNIS, etc) are not supported.
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