AltiGen MAXCS 7.0 Update 1 MaxAgent - Manual (Page 19)

MaxAgent Manual 13
Call Information Panel
The call information panel displays several columns of information
about calls:
Record— shows when a call is being recorded
State—the state of the currently active call:
•
AA—the call is being transferred to an auto attendant
•
Busy—callee is busy or not available
•
Call Pending—the call is placed into a workgroup queue
•
Conference—the call is in conference
•
Connect—the call is connected
•
Dial Tone—a dial tone is present, and MaxAgent is ready to
dial out
•
Error—receipt of an error tone
•
Hold—the call is on hold
•
Hold Pending— the call is being transferred or conferenced
•
Idle—the extension is not in use
•
Play VM—playing voice mail (The Duration field displays the
duration of the voice mail as it plays. The duration display
does not reflect fast forward or fast backward.)
•
Record—recording an introductory message
•
Ringback—caller sees this state while the callee’s phone is
ringing
Click the x to
clear the dial
field or close
the dial pad Dialer field
Dial
button
pops
up dial
pad