AltiGen MAXCS 7.0 MaxAgent - Manual (Page 91)

MaxAgent Manual 85
Index
Numerics
802.1 76
A
AA state 13
Account Codes 45
ACT 1
ACT, integrating with 72
ActiveX control 56
all calls recorded 44
answer options 64
auto attendant 32
auto upgrade 4
auto-dialing 27
from Internet Explorer 61
from MS Office programs 61
B
busy call handling 63
Busy state 13
C
call handling
configuration 62
call history 52
call holding 29
Call Pending state 13
call recording 46
call transfer 30
call waiting 30
multiple 64
calling
by auto-dial 27
using shortcut keys 27, 60
conference call 33
Conference state 13
conferencing
MeetMe 36
station 33
configuration
call handling 62
general 57
connected 13
contacts screen pop, configuring 72
CRM integration 72
D
databases 1
dialing
by name 26
by number 26
speed dial 28
dialtone 13
distribution lists 68
Do Not Disturb 63
downgrade procedure 5
drop from conference 35
E
echo suppression 75
enable
live call handling 64
multiple call waiting 64
single call waiting 63
Error call state 13
error messages 83
exit 19
external databases 1
F
flash button 29
forwarding all calls 62
forwarding voice mail 49
G
general configuration 57
GoldMine 1
GoldMine, integrating with 72
H
history logs 52
history window 52