If you need assistance or service, Before calling for assistance – Whirlpool 3360462 User Manual
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IF YOU NEED ASSISTANCE OR SERVICE
If You Need Assistance
Or Service
This section is designed to help you save the cost of a service call. Part 1 of this section outlines
possible problems, their causes, and actions you can take to solve each problem. Parts 2 and 3 tell
you what to do if you still need assistance or service. When calling an authorized Whirlpool service
company for help or calling for service, please provide a detailed description of the problem, your
appliance’s complete model and serial numbers and the purchase date. (See page 2.) This
information will help us respond properly to your request.
1. Before calling for assistance ...
Performance problems often result from little things you can find and fix without tools of any kind.
Please check the chart below for problems you can fix. It could save you the cost of a service call.
NOTE: If the power supply cord of this product is damaged, it must be replaced by a special cord,
part number 3353308, available from authorized Whirlpool service companies.
PROBLEM
POSSIBLE CAUSE
SOLUTION
Washer will
not fill
Power cord is not plugged into a
live circuit with proper voltage.
Household fuse has blown or
circuit breaker has tripped. A
time-delay fuse has not been
used.
Both hot and cold water faucets
are not open.
Water supply hoses are kinked.
Cycle control knob is not set or
pulled out.
Firmly plug power cord into a live circuit
with proper voltage. Check circuit voltage
at your home's fuse/circuit breaker box.
Replace fuse with a time-delay fuse of the
correct capacity. Reset circuit breaker.
Open both faucets.
Straighten hoses.
Set cycle control knob and pull out firmly.
Washer does
not spin
Lid is open.
Power cord is not plugged into a
live circuit with proper voltage.
Household fuse has blown or
circuit breaker has tripped. A
time-delay fuse has not been
used.
Close lid firmly.
Firmly plug power cord into a live circuit
with proper voltage. Check circuit voltage
at your home’s fuse/circuit breaker box.
Replace fuse with a time-delay fuse of the
correct capacity. Reset circuit breaker.
Washer stops
during a cycle
Washer pauses briefly at differ
ent times in each cycle. These
pauses are normal.
Power cord is not plugged into a
live circuit with proper voltage.
Household fuse has blown or
circuit breaker has tripped. A
time-delay fuse has not been
used.
Wait a minute to see if washer starts cycle
again.
Firmly plug power cord into a live circuit
with proper voltage. Check circuit voltage
at your home’s fuse/circuit breaker box.
Replace fuse with a time-delay fuse of the
correct capacity. Reset circuit breaker.
continued on next page