If you need assistance or service, Before calling for assistance – Whirlpool FGS385B User Manual
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If You Need Assistance
or Service
This section is designed to help you save the cost of a service call. Part 1 of this section
outlines possible problems, their causes, and actions you can take to solve each problem.
Parts 2 and 3 tell you what to do if you still need assistance or service. When calling our toll
free telephone number for help or calling for service, please provide a detailed description of
the problem, your appliance’s complete model and serial numbers, and the purchase date.
(See page 2.) This information will help us respond properly to your request.
1. Before calling for assistance ...
Performance problems often result from little things you can find and fix without tools of any
kind. Please check the chart below for problems you can fix. It could save you the cost of a
service call.
PROBLEM
POSSIBLE CAUSE
SOLUTION
Nothing will
operate
The power cord is not plugged
into a live circuit with proper
voltage.
Plug the power cord into a live circuit
with proper voltage. (See Installation
Instructions.)
Range is not properly con
nected to gas supply.
Contact an authorized Roper service
technician to reconnect range to gas
supply. (See Installation Instructions.)
A household fuse has blown
or a circuit breaker has
tripped.
Replace household fuse or reset
circuit breaker.
Controls are not set correctly.
Reset controls, if needed.
The oven will
not operate
The Oven Selector is not
turned to BAKE or BROIL.
Turn the Oven Selector to the desired
setting.
A delayed start time has been
set.
Wait for the start time to be reached
or cancel and reset the control.
The Oven Temperature
Control is not turned to a
temperature setting.
Push in and turn the Oven Tempera
ture Control to a temperature setting.
The MEALTIMER™ clock is
not set correctly.
Set the MEALTIMER clock correctly.
(See “Using the MEALTIMER clock”
on page 16.)
The Stop or Start Time Knobs
for the MEALTIMER clock are
not set at the correct time of
day.
If a delay start or stop is not desired,
the Stop and Start Time Knobs must
be turned to the correct time of day.
Turn knobs till they pop out.
The gas regulator valve is in
the off position.
Move the regulator valve lever to the
open position. (See Installation
Instructions.)
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