If you need assistance or service, Before calling for assistance – Whirlpool FES310Y User Manual
Page 29
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IF YOU NEED ASSISTANCE OR SERVICE
If You Need Assistance
Or Service
This section is designed to help you save the cost of a service call. Part 1 of this section
outlines possible problems, their causes, and actions you can take to solve each problem.
Parts 2 and 3 tell you what to do if you still need assistance or service. When calling our toll
free telephone number for help or calling for service, please provide a detailed description of
the problem, your appliance’s complete model and serial numbers and the purchase date.
(See page 2.) This information will help us respond properly to your request.
1. Before calling for assistance ...
Performance problems often result from little things you can find and fix without tools of any
kind. Please check the chart below for problems you can fix. It could save you the cost of a
service call.
PROBLEM
POSSIBLE CAUSE
SOLUTION
Nothing will
operate
The power cord is not plugged
into a live circuit with proper
voltage.
A household fuse has blown or
a circuit breaker has tripped.
Plug the power cord into a live circuit
with proper voltage. (See Installation
Instructions.)
Replace household fuse or reset
circuit breaker.
The oven will
not operate
You have not turned the Oven
Selector to BAKE or BROIL.
You have set a delayed start time.
You have not turned the Oven
Temperature Control Knob to a
temperature setting.
You have not set the MEALTIMER
clock correctly.
Turn the Oven Selector to the
desired setting.
Wait for the start time to be reached.
Turn the Oven Temperature Control
Knob to a temperature setting.
Set the MEALTIMER clock correctly.
(See “Using the MEALTIMER™
clock” on page 16.)
The surface
units will not
operate
A household fuse has blown or a
circuit breaker has tripped.
You have not plugged in surface
units all the way.
You are not setting the control
knobs correctly.
Replace household fuse or reset
circuit breaker.
Plug surface units in all the way.
(See “Replacing” on page 26.)
Push control knobs in before turning
to a setting.
Control
knob(s) will
not turn
You are not pushing in before
turning.
Push control knob(s) in before
turning to a setting.
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