Whirlpool 3ED20PK - Manual (Page 18)

IF YOU NE£D ASSISTANCE OR SERVICE
If You Need Assistance Or
Service
This section is designed to help you save the cost of a service call. Part 1 of this section outlines
possible problems, their causes, and actions you can take to solve each problem. Parts 2 and 3 tell you
what to do if you still need assistance or service. When calling an authorized Whirlpool* service com­
pany for help or calling for service, please provide a detailed description of the problem, your appliance’s
complete model and serial numbers and the purchase date. (See page 2.) This information will help us
respond properly to your request.
1. Before calling for assistance ...
Performance problems often result from little things you can find and fix without tools of any kind. Please
check the chart below for problems you can fix. It could save you the cost of a service call.
PROBLEM POSSIBLE CAUSE SOLUTION
Your refrigerator
will not operate
The power supply cord is not
plugged into a live circuit with
proper voltage.
A household fuse has blown or
circuit breaker tripped.
The Refrigerator Control is not
set correctly.
Firmly plug power cord into a live circuit
with proper voltage. (See page 5.)
Replace household fuse or reset circuit
breaker.
Set Refrigerator Control to a numbered
setting. (See page 7.)
Unfamiliar
sounds or a
rattling/jingling
noise
There is something on top of or
behind the refrigerator.
The sounds are normal.
Remove item from on top of or behind
the refrigerator.
New features on your new refrigerator
make new sounds. (See “Understanding
the sounds you may hear’’ on page 12.)
There is water in
the defrost pan
This is normal in hot, muggy
weather. The pan may even be
half full.
Make sure the refrigerator is level so the
pan does not overflow.
The lights do not
work
A household fuse has blown or
circuit breaker tripped.
The power supply cord is not
plugged into a live circuit with
proper voltage.
The bulb is burned out.
Replace household fuse or reset circuit
breaker.
Firmly plug power cord into a live circuit
with proper voltage. (See page 5.)
Replace bulb. (See page 11.)
The motor
seems to run too
much
The condenser coils are dirty.
It is hot outside or in the room.
The door has been opened
frequently.
A large amount of food has
been put in at one time.
Clean the coils. (See page 14.)
On hot days, or if the room is too warm,
the motor naturally runs longer.
Open the door as few times as possible.
The motor will run longer in order to cool
down the interior when food is added.
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