Whirlpool LA61OOXS - Manual (Page 11)

If you need service or assistance,
we suggest you follow these four steps:
1. Before calling for assistance...
Performance problems often result from
little things you can find and fix yourself
without tools of any kind.
If your washer does not fill:
• Is the power supply cord plugged into a
live circuit with the proper voltage?
• Are both faucets open?
• Have you checked your home’s main
tuses or circuit breaker box?
• Are the water supply hoses kinked?
• Is the Timer Control Knob set and pulled
out?
If your washer does not spin?
• Is the lid closed?
• Is the power supply cord plugged into a
live circuit with the proper voltage?
• Have you checked your home’s main
fuses or circuit breaker box?
If your washer stops during a cycle:
• Remember, the washer pauses briefly at
different times in each cycle. These
pauses are normal.
If your washer fills and drains without
running:
• Make sure that the Timer Control Knob is
pointing to START or *.
Make sure the drain hose is higher than
the water level in the washer. If it isn’t...
• The washer may seem to be draining
during wash and rinse cycles.
• Water can siphon out. (See “Installation
Instructions!’)
2. If you need assistances^..
Caii Whirlpooi COOL-LINE® service as­
sistance telephone number. Dial free
from:
Continental U.S............. (800) 253-1301
Michigan......................... (800) 632-2243
Alaska & Hawaii . . . . (800) 253-1121
and talk with one of our trained Consul­
tants. The Consultant can instruct you in
how to obtain satisfactory operation from
your appliance or, if service is necessary,
recommend a qualified service com­
pany in your area.
Whirlpool
FRANCHISED SERVICE
3. If you need service*...
Whirlpool has a
nationwide network
of franchised TECH-
CARE® Service Com­
panies. TECH-CARE
service
technicians
are trained to fulfill the product warranty
and provide after-warranty service, any­
where in the United States. To iocate TECH-
CARE service in your area, call our COOL­
LINE service assistance teiephone number
(see Step 2) or look in your telephone di­
rectory Yellow Pages under:
APPLIANCES - HOUSEHOLD -
MAJOR - SERVICE & REPAIR
WHIRLPOOL APPLIANCES
FRANCHISED TECH-CARE SERVICE
SERVICE COMPANIES
XYZ SERVICE CO
123 MAPLE ................................. 999-9999
OR
ELECTRICAL APPLIANCES-
MAJOR - REPAIRING & PARTS
WHIRLPOOL APPLIANCES
FRANCHISED TECH-CARE SERVICE
SERVICE COMPANIES
XYZ SERVICE CO
123 MAPLE 999-9999
OR
WASHING MACHINES, DRYERS
& IRONERS - SERVICING
WHIRLPOOL APPLIANCES
FRANCHISED TECH-CARE SERVICE
SERVICE COMPANIES
XYZ SERVICE CO
123 MAPLE................................ 999-9999
4. If you have a problem*...
Call our COOL-LINE service assistance
telephone number (see Step 2) and talk
with one of our Consultants, or if you prefer,
write to;
Mr. Robert Stanley
Division Vice President
Whirlpool Corporation
2000 US-33 North
Benton Harbor, Ml 49022
’'If you must call or write, piease provide:
model number, serial number, date of pur­
chase, and a complete description of the
problem. This information is needed in
order to better respond to your request for
assistance.
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