Kenmore HE2 PLUS - Manual (Page 23)

TROUBLESHOOTING
First try the solutions suggested here to possibly avoid the cost of a service call..
Error codes
An error code may be shown in the Estimated Time Remaining
display. Check the list below for potential problem and
troubleshooting checks.
■ “F20” on display (Water Inlet Problem—no water or
insufficient water supply)
Select STOP twice to cancel the cycle. Unplug washer or
disconnect power.
Check the following:
Are water faucets completely turned on?
Are screens at inlet hose connection to washer clogged? Are
water inlet hoses kinked?
Are water inlet hoses frozen?
AWARNING
Electrical Shock Hazard
Plug into a grounded 3 prong outlet.
Do not remove ground prong.
Do not use an adapter.
Do not use an extension cord.
Failure to follow these instructions can result in death,
fire, or electrical shock.
Plug in washer or reconnect power. Re-select cycle and press
START. If the problem remains, call for service.
“F21” on display (Drain Problem)
Select STOP twice to cancel the cycle. Unplug washer or
disconnect power.
Check the following:
Is the drain hose kinked?
Is the drain hose frozen?
Is the drain hose clogged?
Is the drain hose more than 96" (2.4 m) above the floor?
“SD” (Suds Routine)
When excessive suds are detected, a suds routine
automatically starts. This routine removes extra suds and
assures proper rinsing of your garments. “SD” is displayed
during rinsing and at the end of the cycle to inform you that
the Suds Routine was activated. Use only HE {High
Efficiency) detergents.
“F” Variables [F01 - F34] (Electrical Problem)
Select STOP twice to cancel the cycle. Select RINSE/DRAIN
& SPIN, and then select 2ND RINSE (to turn off the rinse
option) if there is excessive water in the washer.
Re-select cycle and press START. If the problem remains, call
for service.
Noisy, vibrating, off-baiance
Is the washer level?
The washer must be level. The four feet should be properly
installed, and the nuts should be tightened against the
washer cabinet.
All four feet of the washer must be in firm contact with the
floor. If the washer is on a pedestal, the washer must be
secured to the pedestal and all four pedestal feet must be in
firm contact with the floor.
Washer making a different noise?
As with any new product, you will hear sounds that you are
not accustomed to. You may hear various sounds when the
door is locked or unlocked, and during the washing, rinsing,
or spinning process. Between changes in wash actions, there
will be momentary pauses. You will hear water spraying and
splashing during the wash and rinse cycles. These new
sounds and pauses are part of normal washer operation.
Is washer installed on a sturdy and solid floor?
Refer to the “Installation Instructions” for flooring
requirements. Noise and vibration may be reduced by placing
a piece of (19.1 mm) plywood underneath your washer.
The plywood may extend underneath both washer and dryer
to keep them at equal heights.
Is the washer gurgling or humming?
As water is drained from the washer, you may hear air being
pulled through the pump. This happens during the end of
draining. It is normal.
Are you washing items with metal snaps, buckles or
zippers?
You may hear metal items touching the washer drum. This is
normal.
Were the 4 shipping bolts in the back of the machine
removed?
See “Remove Transport System."
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