Chrysler 2011 Country - Warranty Guide - Manual (Page 30)

6.3 Emergency Warranty Repairs
If you have an emergency and have to get a warranty
repair made by someone other than an authorized
Chrysler, Dodge, Jeep or Ram dealer, follow the
reimbursement procedure in 6.1(C).
6.4 Getting Service Under the Federal
Emission Performance Warranties
A. What to Do
If your vehicle has failed an emissions test described
in 5.2:
• Take it to an authorized Chrysler, Dodge, Jeep or
Ram dealer as soon as possible.
• Give the service representative the printout
showing that your vehicle failed the test.
• If possible, bring all service receipts, maintenance
logs, and records proving that your vehicle has
been properly maintained, since you may be
required to show them.
B. Further Steps You Can Take, and How to Get
More Information
If you think your dealer has wrongly denied you
emission-warranty coverage, follow the steps
described in 7.1. Chrysler will reply to you in writing
within 30 days after receiving your complaint (or
within the time limit required by local or state law). If
the owner is not notified within 30 days that a
performance warranty claim is denied, the
manufacturer must repair the vehicle free of charge.
HOW TO GET WARRANTY SERVICE
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