Chrysler 2011 Country - Warranty Guide - Manual (Page 32)

7. How to Deal with Warranty
Problems
7.1 Steps to Take
A. In General
Normally, warranty problems can be resolved by your
dealer’s sales or service departments. That’s why you
should always talk to your dealer’s service manager
or sales manager first. But if you’re not satisfied with
your dealer’s response to your problem, Chrysler
Group LLC (
ЉChryslerЉ) recommends that you do the
following:
Step 1: Discuss your problem with the owner or general
manager of the dealership.
Step 2: If your dealership still can’t resolve the problem,
contact the Chrysler Customer Assistance Center. You’ll
find the address in section 7.2.
B. What Chrysler Will Do
Once you have followed the two steps described in
7.1(A), a Chrysler representative at Chrysler
headquarters will review your situation. If it’s
something that Chrysler can help you with, Chrysler
will provide your dealer with all the information and
assistance necessary to resolve the problem. Even if
Chrysler can’t help you, Chrysler will acknowledge
your contact and explain Chrysler’s position.
HOW TO DEAL WITH WARRANTY PROBLEMS
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