Transferring a call in a two-party scenario – Cygnion CG 2400 User Manual

Page 133

Advertising
background image

Ch

a

p

te

r 5:

S

y

st

e

m

Adm

in

ist

rat

ion

121

To reconnect a call:

NOTE: This option

works only with a

three-party call that is

not a conference call.

1. Place the mouse cursor over the handset icon on

the call details panel. A menu box will open:

2. Click RECONNECT. The third party will be

disconnected and the second party will return to
active call.

Transferring a Call in a
Two-Party Scenario

You can transfer a call to another handset, to
voicemail, or to an external number.

To transfer a call:

NOTE: You can

transfer the call to an

external number only if

the call is from another

handset. You cannot

transfer an external call

to another external

number.

1. Access the Call Progress window.
2. If more than one call session appears, click the

desired session on the system call activities panel
to display the call session in the call details panel.

3. If the call will be transferred to an internal

number, click

in the user/contact panel to

display the active handset users. If it is to be
transferred to voicemail, click

to display the

mailbox list. If the call is an internal call to be
transferred to an external number, click

to

display the contacts list.

Advertising