LAARS DuraFlow - Installation, Operation and Maintenance Instructions - Manual (Page 8)

Laars Warranty
DuraFlow Water Heater
This product is backed by this
limited twenty year warranty to assure your complete satisfaction.
Laars warrants each DuraFlow to be free from defects in material and workmanship according to the following terms, conditions and
time periods:
COVERAGE:
A.
First Year Warranty includes repair replacement, at the option of Laars, of all parts which within one year after original
installation are found to be defectively manufactured.
B. Second through Twentieth Year Warranty includes: repair or replacement, at the option of Laars, of the storage tank and
heat exchanger, if found and reported during the second through twentieth year after the original date of installation, to have
been defectively manufactured. The water heater owner shall pay the following percentage of the manufacturer's then current
list price at the time of the claim for repair or replacement of those defective parts:
Year of Claim
2 - 5 6 & 7 8 & 9 10 & 11 12 & 13 14 & 15 16 & 17 18 & 19 20
Percentage Paid
by Customer
0% 50% 55% 60% 65% 70% 75% 80% 90%
C. In the absence of suitable proof of installation date (Bill of Sale or warranty card registration), the specified warranty period
will commence 30 days after the date of manufacture.
D. This warranty extends only to water heaters in residential applications which have been properly installed, operated and
maintained. This warranty is nontransferable and applies to the original owners at the original installation location. Laars
makes no express warranties other than the warranties contained herein.
EXCLUSIONS:
A.
First Year Warranty Excludes:
1. All labor charges incurred by any person in connection with the examination, replacement and/or repair of parts
claimed to be defective.
2. Malfunction of parts due to improper application installation or operation.
3. Failures resulting form abuse, accident, negligence, freezing or acts of God.
4. Damage caused by hard water, scale buildup, excessive oxygenation or external leakage.
B. Second through Twentieth Year excludes: All of above "Part A" plus: Insulation and mechanical components furnished to
Laars by other manufacturers, such as pumps, relays, controls, gauges, etc. Such components may carry warranties from
their respective manufacturers and Laars has requested its dealers to assist consumers in obtaining performance of any
warranties which may service such components.
C. Laars requires all alleged defective part(s) be returned through trade channels and replacement part(s) will, if warranty
conditions are met, be provided by Laars through the wholesaler. In this case, the cost of shipment to Laars is borne by the
customer.
PROCEDURE FOR WARRANTY SERVICE
For Warranty service, contact your installing contractor with the following information: Water heater model number, serial number
(located on the water heater rating plate) and the date of installation. The installing contractor will notify the wholesaler from whom
the water heater was purchased. All alleged defective part(s) must be returned through trade channels and replacement part(s) will if
warranty conditions are met, be provided by Laars through the wholesaler. If there are any questions about the coverage of this
warranty, please contact Laars at the address shown below.
LEGAL RIGHTS
No other party is authorized to make any other warranties on Laars’ behalf. No other warranty expressed implied, including warranty
of merchantability or fitness for a particular purpose is made, This warranty does not extend to liability for incidentals, special or
consequential damage.
Some states and provinces do not allow limitations on how long as implied warranty lasts or the exclusion or limitation of incidental or
consequential damages, so the above limitation or exclusions may not apply to you. This warranty gives you specific legal rights, and
you may also have other rights which very from state to state and by province.
2400-382A
20 Industrial Way, Rochester, NH 03867 • 603.335.6300 • Fax 603.335.3355
1355 Kuehner Drive, Simi Valley, CA 93063 • 800.900.9276 • Fax 800.559.1583 (Sales, Service)
1869 Sismet Road, Mississauga, Ontario, Canada L4W 1W8 • 905.238.0100 • Fax 905.366.0130
www.Laars.com
Litho in U.S.A. © Laars Heating Systems 0704 Document 2110A
OUT OF
PRODUCTION