Pro Boat PRB2350 - Manual (Page 17)

17
Questions, Assistance, and Repairs
Your local hobby store and/or place of
purchase cannot provide warranty support
or repair. Once assembly, setup or use of the
Product has been started, you must contact
Horizon directly. This will enable Horizon to
better answer your questions and service
you in the event that you may need any
assistance. For questions or assistance, please
direct your email to [email protected],
or call 888.899.LOSI (5674) toll free to speak
to a service technician.
Inspection or Repairs
If this Product needs to be inspected or
repaired, please call for a Return Merchandise
Authorization (RMA). Pack the Product
securely using a shipping carton. Please note
that original boxes may be included, but
are not designed to withstand the rigors of
shipping without additional protection. Ship via
a carrier that provides tracking and insurance
for lost or damaged parcels, as Horizon is
not responsible for merchandise until it
arrives and is accepted at our facility. A
Service Repair Request is available at www.
horizonhobby.com on the “Support” tab. If you
do not have internet access, please include
a letter with your complete name, street
address, email address and phone number
where you can be reached during business
days, your RMA number, a list of the included
items, method of payment for any non-
warranty expenses and a brief summary of
the problem. Your original sales receipt must
also be included for warranty consideration.
Be sure your name, address, and RMA number
are clearly written on the outside of the
shipping carton.
Warranty Inspection and Repairs
To receive warranty service, you must
include your original sales receipt verifying
the proof-of-purchase date. Provided warranty
conditions have been met, your Product will
be repaired or replaced free of charge. Repair
or replacement decisions are at the sole
discretion of Horizon Hobby.
Non-Warranty Repairs
Should your repair not be covered by
warranty the repair will be completed
and payment will be required without
notification or estimate of the expense
unless the expense exceeds 50% of the
retail purchase cost. By submitting the item
for repair you are agreeing to payment of the
repair without notification. Repair estimates
are available upon request. You must include
this request with your repair. Non-warranty
repair estimates will be billed a minimum of
½ hour of labor. In addition you will be billed
for return freight. Please advise us of your
preferred method of payment. Horizon accepts
money orders and cashiers checks, as well
as Visa, MasterCard, American Express, and
Discover cards. If you choose to pay by credit
card, please include your credit card number
and expiration date. Any repair left unpaid or
unclaimed after 90 days will be considered
abandoned and will be disposed of accordingly.
Please note: non-warranty repair is
only available on electronics and model
engines.
United States:
Electronics and engines requiring inspection
or repair should be shipped to the following
address:
Horizon Service Center
4105 Fieldstone Road
Champaign, Illinois 61822
All other Products requiring warranty
inspection or repair should be shipped to the
following address:
Horizon Product Support
4105 Fieldstone Road
Champaign, Illinois 61822
Please call 877-504-0233 or e-mail us at
[email protected] with any
questions or concerns regarding this product
or warranty.
Warranty Information