RED ROCKET - Manual (Page 30)

COPYRIGHT © 2014 RED.COM, INC
RED ROCKET INSTALLATION INSTRUCTIONS
955-0035, REV-B | 30
REDCINE-X PRO DOES NOT RECOGNIZE RED ROCKET IN THUNDERBOLT
CHASSIS
SYMPTOM
A RED ROCKET is installed in a Thunderbolt chassis that is connected to your Mac Pro. The Mac Pro recog-
nizes the RED ROCKET, but REDCINE-X PRO does not.
EXPLANATION
A Thunderbolt chassis is hot-swappable, but the RED ROCKET is not. If you have a RED ROCKET installed in a
powered Thunderbolt chassis and you disconnect and then reconnect the chassis from the Mac Pro, REDCINE-
X PRO will not recognize the RED ROCKET.
POTENTIAL RESOLUTIONS

Connect a powered Thunderbolt chassis to the computer, and then restart the computer.

Install the RED ROCKET in a Mac Pro tower instead of the Thunderbolt chassis.