Getting phone alert details – Cisco OL-19470-01 User Manual
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User Guide for Cisco Unified Operations Manager
OL-19470-01
Chapter 5 Monitoring IP Phone Outage Status
Getting Phone Alert Details
Getting Phone Alert Details
Use the tabular display in the IP Phone Outage Status display to obtain more information about the phone
alerts that are occurring in your current view.
When a phone alert is generated, it remains in the IP Phone Outage Status display as long as the alert is
active. In the case where a disconnected phone is moved to a different switch, the phone is removed from
the display.
defines the table elements. All elements are updated every 5 minutes.
Table 5-2
IP Phone Outage Status Display—Contents
Heading
Description
Severity of alert
Critical
Warning
Informational Unidentified Trap alert
(no icon)
Informational (for all other alerts)
Extension
The phone’s extension number. Clicking this link opens the IP Phone Detail page
(see
Understanding IP Phone Inventory Reports, page 13-11
).
IP Address
The phone’s IP address. Clicking this link opens the IP phone search page (see
Generating the Inventory Analysis Report, page 13-5
).
CCM/CME
The Cisco Unified Communications Manager or Cisco Unified Communications
Manager Express that the phone is associated with. Clicking this link opens the
Detailed Device View (see the
“Viewing Device Elements in Detail” section on
page 3-21
).
Switch Name
The switch that the phone is connected to. Clicking this link opens the Detailed
Device View (see the
“Viewing Device Elements in Detail” section on page 3-21
).
Last Change
Date and time the phone alert last occurred or was changed. Diamonds indicate
alert activity, such as a new event, alert acknowledgement, new user annotation,
and so forth; no diamonds indicates that the alert is stale. Alerts are grouped by
severity, and within severities, alerts with the latest change are listed first.
Alert was updated within last 15 minutes.
Alert was updated within last 16-30 minutes.
Alert was updated within last 31-45 minutes.
No diamonds
Alert was updated 46 or more minutes ago.
Description
Registration status of the phone: Registered or Unregistered.