StarTech.com CAB1631D1U - Manual (Page 15)

Instruction Manual
12
Troubleshooting
If you are experiencing trouble with your devices, first make sure that all cables
are connected to their proper ports and are firmly seated. You may also want to try
resetting the devices by pressing and holding the front-panel 1 and 2 pushbuttons.
Nothing Works
There may be a bad C-36 connection. Push the console and the KVM switch firmly
together, leaving only 5/16” (8mm) between the two. Make sure they are properly
secured with the screws.
Monitor works, but keyboard and touch pad do not.
Another keyboard or mouse may be connected to the Local ports on the KVM. If
the KVM is connected to a console through the C-36 connector, the Local ports
should not be connected to anything.
No OSD screen or screen image.
You may have selected a power-off computer. Use the pushbuttons or to select a
computer that is turned on. Also make sure that the KVM is properly connected
to a power source.
The letters on the TFT LCD display are blurry or have shadows.
You may have improper resolution settings. Under the Control Panel, set the VGA
output of your computers to match the highest resolution of the LCD monitor
with “Large Font” selected.
Master/Slave does not work or there is a double OSD.
Make sure that the slave’s Console port is connected to one of the Master’s PC
ports.
Perform a KVM Reset.
Make sure that you have removed all power sources from the Slave unit before
connecting it to the Master KVM switch.
The Up and Down arrows don’t work in manual scan mode.
Make sure more than one computer is turned on. Manual Scan only works with
power-on computers. Check the Scan Type (from the OSD menu) and make sure
you have selected the proper computers.
Auto Scan does not work, the StarView beeps and the indicators flash red.
Make sure more than one computer is turned on. Auto Scan only works with
powered on computers. Check the Scan Type (from the OSD menu) and make
sure you have selected the proper computers. Press the Left Control key twice or
press any front pushbutton to abort the Auto Scan.