CREATIVE Sound Blaster Audigy 2 Platinum eX - Manual (Page 69)

Troubleshooting and FAQs B-9
❑ If your computer detects any other installed audio card, a message box recommending that you
completely uninstall and remove the older audio device will appear. Click the Yes button to continue
with the installation of the Sound Blaster Audigy 2 Platinum eX card.
After the installation of the audio card, completely uninstall the existing card and remove the audio
card from your computer.
The onboard audio chipset is not working well.
To disable an onboard audio chipset, do the following:
1. Restart your system.
2. During the memory check, press <F2> or <Delete>, depending on your motherboard.
The BIOS setup menu appears.
3. Select Chipset Features Setup and press <Enter>.
4. Select Onboard Legacy Audio and press <Enter> to disable your onboard audio chipset.
5. Press <Esc> to return to the BIOS setup menu.
6. Select Save & Exit Setup, and then press <Enter>.
7. Press <Y> and then press <Enter>
Problems with
Sound Blaster
Live! Series or
Sound Blaster
PCI512 card Sound Blaster Live! or Sound Blaster PCI512 applications are not working.
Other than normal playback and recording functions, older audio devices may not work well when Sound
Blaster Audigy 2 Platinum eX is installed.
To solve this problem:
Uninstall and remove the older card from the computer. Otherwise, you can choose to disable the Sound
Blaster Live! or Sound Blaster PCI512 card:
1. Click Start -> Settings -> Control Panel.
2. In the Control Panel window, double-click the System icon.
3. In the System Properties dialog box, click the Device Manager tab.