Cisco 3911 - Manual (Page 7)

7
Switch From a Connected Call to Answer a Ringing Call on the Same Line
Press or the line button.
Switch From a Connected Call to Answer a Ringing Call on the Other Line
1. Press the line button with the incoming call.
2. Press .
Viewing Multiple Calls
Understanding how multiple calls are displayed on your phone can help you organize your call-handling efforts.
Your phone displays calls as follows for the highlighted line:
• Calls with the longest duration display at the top of the list.
• Calls of a similar type are grouped together. For example, calls that you have taken are grouped near the top, and calls on
hold are grouped last.
Transferring Calls
Transfer redirects a connected call. The target is the number to which you want to transfer the call.
Transfer a Call Without Talking to the Transfer Recipient
1. From an active call, press .
2. Enter the target number.
3. Press again to complete the transfer, or press to cancel .
Note If the transfer is canceled, press to resume the call.
Talk to the Transfer Recipient Before Transferring a Call (Consultative Transfer)
1. From an active call, press .
2. Enter the target number. Wait for the transfer recipient to answer.
3. Press again to complete the transfer, or press to cancel .
Note If the transfer is canceled, press to resume the call.
Transfer Two Current Calls to Each Other (direct transfer) Without Staying On the Line
1. Scroll to highlight any call on the line.
2. Press Select.
3. Repeat this process for the second call.
4. With one of the selected calls highlighted, press DirTrfr. (To display DirTrfr, you might need to press more.) The two calls
connect to each other and drop you from the call.
– If you want to stay on the line with the callers, use Join instead.
– If on-hook transfer is enabled on your phone, you can either hang up to complete the call, or press and then
hang up.
– You cannot transfer a call on hold. Press again to remove the call from hold before transferring it.