NETGEAR N600 Wireless Dual Band Gigabit Router WNDR3700v3 - Manual (Page 34)

Troubleshooting 30
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Checking the Internet Service Connection
If your router is unable to access the Internet, check that the Internet connection is working, and
then check that the N600 wireless gigabit router can get an Internet address.
Check that the Internet connection is working:
1. Internet connection. First verify that your cable or ADSL modem has a successful
connection. The cable or ADSL modem status lights indicate if the modem connection is
successful or not. Check your modem documentation, or call your Internet Service Provider
for help with verifying that the modem has a successful connection.
2. Wireless router Internet light is green. If your Internet light is solid green, then you have a
good Internet connection, and your wiring is correct.
3. Wireless router Internet light is solid amber. If your Internet light is solid amber, then your
N600 wireless gigabit router is attempting to make an Internet connection with the service
provider. The light should turn green within several minutes. If it does not, check the Internet
connection on the modem.
4. Wireless router Internet light off. If the Internet light is off, verify that the Ethernet cable is
securely connected between the cable or ADSL modem, and that both the modem and N600
wireless gigabit router are turned on.
Obtaining an Internet IP Address
If your N600 wireless gigabit router is unable to access the Internet, and your Internet light is
amber, check the N600 wireless gigabit router to see if it is able to get an Internet IP address from
your service provider. Unless you have a static IP address, your N600 wireless gigabit router
automatically requests an IP address from your service provider.
To check the Internet IP address from the browser interface:
1. Log in to the N600 wireless gigabit router.
2. Select Router Status under Maintenance on the main menu to check that an IP address is
shown for the Internet port. If 0.0.0.0 is shown, your N600 wireless gigabit router has not
obtained an IP address from your service provider.