Chauvet DJ Equipment - Manual (Page 13)

Arena™ Hazer 3 User Manual (Rev. 02) Page 13 of 16
Returns Procedure
The user must send the merchandise prepaid, in the original box, and with its original
packing and accessories. CHAUVET® will not issue call tags.
Call CHAUVET® and request a Return Merchandise Authorization (RMA) number
before shipping the fixture. Be prepared to provide the model number, serial number,
and a brief description of the cause for the return.
The user must clearly label the package with a Return Merchandise Authorization
(RMA) number. CHAUVET® will refuse any product returned without an RMA
number.
DO NOT write the RMA number directly on the box. Instead, write it on a
properly affixed label.
Once you have received the RMA number, please include the following information
on a piece of paper inside the box:
 Your
name
 Your
address
 Your phone number
 The RMA number
 A brief description of the problem
Be sure to pack the fixture properly. Any shipping damage resulting from inadequate
packaging will be the customer’s responsibility. As a suggestion, proper UPS packing
or double-boxing is always a safe method to use.
CHAUVET® reserves the right to use its own discretion to repair or replace
returned product(s).
Contact Information
World Headquarters United Kingdom & Ireland
CHAUVET® CHAUVET® Europe Ltd.
General Information
Address: 5200 NW 108th Avenue
Sunrise, FL 33351
Voice: (954) 929-1115
Fax: (954) 929-5560
Toll free: (800) 762-1084
Technical Support
Voice: (954) 929-1115 (Press 4)
Fax: (954) 756-8015
Email: [email protected]
General Information
Address: Unit 1C
Brookhill Road Industrial Estate
Pinxton, Nottingham, UK
NG16 6NT
Voice: +44 (0)1773 511115
Fax: +44 (0)1773 511110
Technical Support
Email: [email protected]
World Wide Web World Wide Web
www.chauvetlighting.com www.chauvetlighting.co.uk