Troubleshooting – 'da Products PENCAM VOICE User Manual

Page 30

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Troubleshooting

Install step missed

USB ports not enabled in the BIOS

Conflict with another camera driver capture device

Ulead Photo Express SE

Ulead Systems Photo Express SE

- Most of the problems associated with using the

camera have to do with the fact that the end-user accidentally skipped a
step during installation. Solution: Uninstall the camera, and reinstall it,
making sure to follow each step of the Quick Install Guide.

- Even after following the Quick Install

Guide completely, the camera still will not work. Go into the Device
Manager and see if a section called "Imaging Devices" is listed. If this
section does not exist, check the "Sound, Video, and Game Controllers"
section to see if the camera is listed there. If it is, then the problem is that
the USB ports are not enabled in your BIOS. You will need to enter BIOS
and enable them. Then you will need to uninstall and reinstall the camera in
order to use it.

- If you have any

other camera installed on your computer, remove the camera and it's driver
completely from your system to avoid a driver conflict with another camera
or capture device.

- AIPTEK contracts with various companies to

bundle this software with our cameras. Beyond replacing a CD that may
have a bad copy of the software on it, we cannot help you either learn to
use or troubleshoot each of these pieces of software. Below are the links to
each site that makes these products:

http://www.ulead.com/pe/runme.htm

[email protected]

Tech Support: 310.523.9399

Hours: 8 a.m. to 5 p.m. Pacific Time, Monday through Friday

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