Problems with your order, Product information, Returning items for warranty repair or credit – Dell PowerConnect 2016 User Manual
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Automated Order-Status Service
To check on the status of any Dell products that you have ordered, you can
go to support.dell.com, or you can call the automated order-status service.
A recording prompts you for the information needed to locate and report on
your order. For the telephone number to call, see the
for
your region.
Technical Support Service
Dell's technical support service is available 24 hours a day, 7 days a week, to
answer your questions about Dell hardware. Our technical support staff uses
computer-based diagnostics to provide fast, accurate answers.
To contact Dell’s technical support service, see "Before You Call" and then
call the number for your country as listed in "Contacting Dell."
Problems With Your Order
If you have a problem with your order, such as missing parts, wrong parts, or
incorrect billing, contact Dell for customer assistance. Have your invoice or
packing slip handy when you call. For the telephone number to call, see the
for your region.
Product Information
If you need information about additional products available from Dell, or if
you would like to place an order, visit the Dell website at www.dell.com. For
the telephone number to call to speak to a sales specialist, see the
for your region.
Returning Items for Warranty Repair or Credit
Prepare all items being returned, whether for repair or credit, as follows:
1
Call Dell to obtain a Return Material Authorization Number, and
write it clearly and prominently on the outside of the box.
For the telephone number to call, see the
for your
region.
2
Include a copy of the invoice and a letter describing the reason for the
return.