3DLABS VP - Manual (Page 20)

Troubleshooting
Troubleshooting
If you have trouble using your 3Dlabs Graphics Accelerator Card or a 3D application, you may find the
answer to your problem in the following sections. Always start your problem-solving efforts with the
simplest solution and work up to the more complex ones.
Monitors and Display Resolutions
Question: My monitor is either blank, or the displayed image is distorted, scrambled or smaller
than I expected.
Solution: If the monitor is blank, be sure that your system and monitor are plugged in and turned
on. Is the monitor’s power cord attached securely? Check each component’s
documentation for the location and use of power connectors and switches.
Solution: Make sure that your video cable is connected securely to the monitor and to the correct
monitor connector on your 3Dlabs Graphics Accelerator Card. See your monitor
documentation and Chapter 1 - Installation, in this document.
Solution: Your card might not be seated properly in the appropriate slot. Remove and reinstall your
card as described in Chapter 1 - Installation. Remember to use the anti-static wrist strap
when opening your system and handling the card.
Question: The performance of and/or the available resolutions for my 3Dlabs Graphics
Accelerator Card are not what I expected.
Solution: The 3Dlabs Graphics Accelerator Card driver may not have installed fully or a file may
have been corrupted. Try installing the driver again.
Solution: You may have selected a display setting that is incompatible with accelerated 3D
graphics applications. See the Monitor Screen in your 3Dlabs display control panel for a
list of compatible resolutions.
Solution: If the performance is different from what you expected, check to see that the correct
application or setting has been selected in the Optimized Application Setting in the
Taskbar Based Configuration Manager.
Solution: If the performance is different from what you expected, check to see that the Wait for
VBlank setting has been set correctly in the Display Control Panel in the Direct3D or
OpenGL sections.
Systems and Networks
Question: Since installing the 3Dlabs Graphics Accelerator Card, the speakers are unable to
produce sound.
Solution: You may need to reinstall or update the drivers for your sound card.
Question: Since installing the 3Dlabs Graphics Accelerator Card, my system either hangs or
crashes to a blue screen when I try to start up, or the system starts up but VGA
graphics don’t display.
Solution: You may need to update your system BIOS. See your system documentation for system
BIOS update information.
You should also ensure that the latest AGP drivers for the chipset on your motherboard
are installed. You can find details about known system problems and solutions in the
Troubleshooting section at http://www.3dlabs.com/support.
Question: I’m experiencing network problems since I installed my 3Dlabs Graphics Accelerator
Card.
Solution: You may need to reinstall or update your Ethernet driver. See your system or Ethernet
adapter documentation for more information.
3Dlabs Wildcat VP Graphics Accelerator Card User's Manual 14