American Energy Systems Inglenook - Manual (Page 4)

Version: 7.2 4
AMERICAN ENERGY SYSTEMS INC. LIMITED
PRODUCT WARRANTY
This warranty is in effect on all products sold after 01/01/2009 and supersedes any and all warranties
currently in existence.
Please keep a copy of this warranty for your personal records or in the event of a claim
American Energy Systems Inc., hereinafter referred to as (AES), warrants to you, the original consumer
purchaser, that this product is free from defects in material and workmanship for a period of five (5) years
from the original purchase date minus any time past one (1) year from manufacturing date, and that the
product’s electrical parts and steel firepot, are free from defects in material and workmanship for a period
of one (1) year from the original consumer purchase date minus any time past one (1) year from
manufacturing date, and that the cast iron firepot models carry a lifetime warranty against defect in material
or workmanship (excluding war page or deterioration), and that door glass carries a lifetime replacement
warranty against heat breakage (does not cover accidental breakage) . There is expressly no warranty on
installation of product, any venting, grates, gaskets, door latches, insulation, ceramic or brick
boards/logs/backing, paint, plated surfaces/doors/trims, baffles, bushings, bearings, auger flightings, war
page or discoloration of steel or plated parts or any other normal wearing part. In the event the product fails
to conform to this warranty, AES, through the place where you purchased the product or if purchased on
the AES E-Com store directly through AES, will provide the parts and components necessary to remedy
such nonconformity. AES will not be responsible for any labor, mileage or freight cost to the factory
under this warranty. This warranty is not transferable.
In order to obtain performance under this warranty, you must (1) have registered this warranty within 30
days of purchase by completing and returning the warranty registration card or filling in the on-line
warranty registration form at www.magnumheat.com, and (2) promptly report the claimed nonconformity
to your place of purchase, also providing your name, address, phone number, proof of purchase, date of
purchase, the model and serial number of the stove, digital pictures of installation and venting inside and
outside of the home, pictures of the claimed nonconformity part and the claimed nonconformity. All claims
must be submitted in writing to your place of purchase.
AES shall have no warranty obligations if this product; (1) was not purchased from an authorized AES
dealer; (2) was not installed by a AES dealer or other qualified installer; does not have outside combustion
air hooked directly to the unit; (3) was not operated and maintained in strict accordance with the
manufacturer’s instructions, local or national codes or (4) was subject to abuse, misuse, negligence or
accident. AES shall have no warranty obligation for damage caused by improper handling, freight damage
(must be reported to freight provider), over-firing, unapproved fuel, variance in feed rates, variances in
BTU output or the unauthorized disassembly or modification of the product. AES shall have no warranty
obligation if this warranty is not timely registered, for claims which are not submitted through the selling
AES dealer, or for claims submitted verbally or without the required information and documentation.
Before exercising this warranty, an AES representative (the place where the product was purchased or AES
approved person) must inspect the part/unit to determine if the part/unit is defective. If a local AES
representative is not available the original purchaser of the product must submit digital pictures of the
part/unit, installation of the unit to AES at [email protected] If the inspection reveals that the
failure is due to defective material or workmanship and the part is covered by the conditions of this
warranty, AES will, at its option, repair the defective part/unit. The sole duty of AES and liability under
this warranty is limited to the repair of the covered defective part/unit. The purchaser shall assume all costs
related to shipping the replacement parts or return of the unit to the factory for repairs. If it is determined
that the defect was caused by AES, AES will cover the costs of shipping the repaired part/unit to an AES
approved shipping point. AES will not cover additional freight or delivery services such as residence
delivery charges, special handling, etc.
INSTALLATION, VENTING, REMOVAL OR REINSTALLATION COSTS ARE NOT COVERED
BY THIS WARRANTY.