Troubleshooting, 1 led status – AMT Datasouth M5TT Plus User Manual

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Document #120522 Rev-A

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ethanol and a cotton swab, or
lint-free cloth.

Tear Bar/Peel

Bar

Use the lint-free cloth with 100%

ethanol to wipe it.

As needed

Sensor

Compressed air or vacuum

Monthly

Exterior

Wipe it with water-dampened cloth As needed

Interior

Brush or vacuum

As needed

Note:

Do not touch print head by hand. Should it be touch accidentally, please use
ethanol to clean it.

Please use 100% Ethanol. DO NOT use medical alcohol, which may damage
the printer head.

Regularly clean the print head and supply sensors to maintain printer
performance and extend print life (suggest cleaning when installing a new
ribbon).

6. Troubleshooting

The following guide lists the most common problems that may be encountered
when operating this bar code printer. If the printer still does not function after all
suggested solutions have been invoked, please contact the Customer Service
Department of your purchased reseller or distributor for assistance.

6.1 LED Status

This section lists the common problems that according to the LED status and other
problems you may encounter when operating the printer. Also, it provides
solutions.

LED

Status /

Color

Printer

Status

Possible

Cause

Recovery Procedure

OFF No

response

No power

* Turn on the power switch.

* Check if the green LED is lit on power

supply. If it is not lit on, power supply is

broken.

* Check both power connections from

the power cord to the power supply

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