Glow-worm Betacom2 - Manual (Page 8)

Top-class service Expert support from start to fi nish
Technical help
If you are planning or even in the middle of an installation
and have a technical question you need answering, simply
call our technical help line for a straightforward answer.
System design
Glow-worm’s award winning Design Service is a complete
service tailored to suit your individual site requirements.
From basic heating designs to more complex solutions
using the latest renewables technologies, Glow-worm
design uses state of the art CAD technology to provide
high quality designs supported by full indemnity cover.
Full local support
Our nationwide sales team provide installers and
specifi ers with support and partnership from beginning
to end.
Nationwide aft er sales service
We are committed to supporting you with technical help
and aft er sales service online, over the telephone and on
the road.
All our service engineers are Gas Safe registered and are
fully trained on all Glow-worm’s models past and present.
We have around 250 engineers based across the UK,
each carrying over 1,500 diff erent spare parts in their van
enabling them to achieve an outstanding 97% fi rst time
fi x rate.
As well as providing durable, reliable products,
Glow-worm supports you from the beginning of your
installation for years into the future. From design,
technical help, extensive training courses and specialist
onsite support to a nationwide aft er sales and spares
network, Glow-worm provide you with expert help and
support whenever you need it. Product warranty
All Glow-worm products are designed to exacting
industry standards, and are individually tested to ensure
reliability. All Glow-worm Betacom, Flexicom, Ultracom
and Ultrapower boilers come with a 2 years parts and
labour warranty as standard.
Extended warranty options are available on Flexicom,
Ultracom and Ultrapower boilers. Free 5 year warranties
are available to Glow-worm Club Energy installers
(www.glow-wormclubenergy.co.uk)
Spares
If in the unlikely event a problem occurs and a spare
part is needed, then you can rest assured that
Glow-worm’s market leading spare parts division will have
the item you require. Thanks to our commitment towards
maintaining functional spare parts, availability is for up to
15 years aft er the range production ends.
Glow-worm has a nationwide network of over 30 key
spares stockists at approximately 450 locations around
the UK which means getting hold of a genuine Glow-worm
spare part is as convenient as possible. If for any reason
the items are not held by the stockist, Glow-worm off ers a
next day delivery service for emergency orders.
Online information
If you want standard technical advice information such as
installation manuals and flueing information and don’t
want to spend time on the telephone, visit our website at
www.glow-worm.co.uk where you will fi nd comprehensive
technical information, solutions to common installation,
system problems and advice on saving energy.
Always within reach,
always there for you
Head Offi ce:
01773 824639
Literature:
01773 596105
Aft er Sales Service
01773 828100
Technical Advice:
01773 828300
(Boilers)
08447 361 143
(Renewables)
Glow-worm design:
0116 2392393
Spare Parts:
01773 596188
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