GoDEX G300 series - Manual (Page 36)

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5
Maintenance And Adjustment
5.4 Troubleshooting
032
* *** If any problems occur that are not described here, please contact your dealer.
Problem Solution
The printer is switched on but the LED
does not light up.
♦ Check the power supply.
Please see the Section 2.6
The LED lights up red and printing is
interrupted.
♦ Check the software settings (driver settings) or command codes.
♦ Look for the error alert in the table in Section 3.2. Error Alerts.
♦ Check whether the print mechanism is closed correctly.
Please see the Section 3.2
The label stock passes through the printer
but no image is printed.
♦ Please make sure that the label stock is loaded the right way up
and that it is suitable material.
♦ Choose the correct printer driver.
♦ Choose the correct label stock and a suitable printing mode.
The label stock jams during printing.
♦ Clear the paper jam. Remove any label material left on the
thermal print head and clean the print head using a soft lint-free
cloth dipped in alcohol.
Please see the Section 5.1
There is no printed image on some parts
of the label.
♦ Check whether any label material or ribbon is stuck to the thermal
print head.
♦ Check for errors in the application software.
♦ Check whether the starting position has been set incorrectly.
♦ Check the ribbon for wrinkles.
There is no printed image on part of the
label or the image is blurred.
♦ Check the thermal print head for dust or other dirt.
♦ Use the internal “~T” command to check whether the thermal print
head will carry out a complete print job.
♦ Check the quality of the print medium.
The printed image is positioned
incorrectly.
♦ Check whether there is paper or dust covering the sensor.
♦ Check whether the label stock is suitable. Contact your supplier.
♦ Check the paper guide settings.
A label is missed out during printing.
♦ Check the label height setting.
♦ Check whether there is dust covering the sensor.
♦ Run the auto-detection function.
Please see the Section 3.3
The printed image is blurred.
♦ Check the darkness setting.
♦ Check the thermal print head for dust or dirt.
Please see the Section 5.1
♦ Check if the ribbon is suitable for label stock.